来源：广东省导游人员考评委员会《广东省2026年全国导游资格考试现场必读（英语）》。本文完整转载官方原文，如与官方文本有出入，以广东省导游人员考评委员会当年公告为准。
20. On what principle must the national guide insist when discussing the sightseeing program with the local guide?
The national guide’s duty is to ensure that the tour itinerary worked out by the tour organizer will be fully implemented by the tour executor travel service. So, …
(1) If the local guide suggests a change in the itinerary, the national guide must insist that the order of visits to places of tourist interest can be changed but none of the items in the program can be omitted. When occasion requires, he should report the matter to the tour organizer travel service.
(2) In case the local guide proposes to add an item with extra charge, the national guide must get the common consent of the group before he agrees to the proposal.
20．全陪在与地陪商定日程时，应掌握怎样的原则？
答：（1）如果地陪修改日程，全陪应坚持“调整顺序可以，减少项目不行”的原则，必要时报告组团社；
（2）地陪推荐自费项目时，全陪要征求全体旅游团成员的意见。
21. What is the national guide required to do whenever the group arrives at a destination city?
Every time the group arrives at a destination city, the national guide is duty-bound …
(1) To acquaint the local guide with things in the group so as to help him with his work;
(2) To supervise the service of the local travel company and, if he thinks necessary, put forward some suggestions;
(3) To take care of the tourists to guard against any possible accidents and to solve problems arising from accidents, if any;
(4) To give advice to the tourists when they are shopping;
(5) And, to make contacts with people concerned, especially with the travel service in the next destination city, so that the group may travel smoothly.
21．每到一个旅游目的地，全陪都要做好哪些工作?
答：（1）全陪应向地陪通报旅游团的情况，并协助地陪工作；
（2）监督各地服务质量，酌情提出改进意见和建议；
（3）保护游客的安全，预防和处理各种事故；
（4）为游客当好购物顾问；
（5）做好与下一站的联络工作。
22. What role does a national guide play in the tour activities, and what are his responsibilities?
The national guide is the representative of the tour organizer travel service. He must join the group throughout journey and take part in all its activities. His duty is to make the whole trip of the group well connected between destination cities along the route of the journey, to supervise the service of the local travel companies to ensure that the set itinerary for the group will be carried into effect, and to coordinate and harmonize the relations between the tour escort, the local guide and the driver.
22．全陪在旅行团的旅游活动中充当什么角色？承担什么责任?
答：全陪是组团社的代表，应自始至终参与旅游团队的全程活动，负责旅行团行程中各环节的衔接，监督接待计划的实施，协调领队、地陪、司机等接待人员之间的关系。
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23. In what ways must the national guide supervise the shopping arrangements for the group and how should he help the tourists to do shopping?
(1) If the local guide has arranged too many times for the group to do shopping and if shopping has taken up too much of the time for sightseeing, the national guide must advise the local guide against the arrangements.
(2) When the tourists are shopping, the national guide should advise them to examine the price and quality of the articles they are thinking of buying so that they should not buy any inferior goods or fake products.
(3) When some foreign tourists have bought something valuable, especially antiques, the national guide should remind them to keep the receipts for Customs examination. For purchase of ready-prepared Chinese medicines or Chinese medicinal materials, he should tell them the relevant regulations of the Chinese Customs.
23．全陪在旅行团购物时，应如何发挥监督与指导作用？
答：（1）如地陪安排购物次数过多或延长购物时间，全陪要及时交涉；
（2）购物时，要提醒游客注意商品的质量和价格，谨防假货或以次充好；
（3）入境团游客购买贵重物品特别是文物时，要提醒其保管好发票以备出海关时查验；在他们购买中成药、中药材时，要向其讲清中国海关的有关规定。
24. What is the national guide required to do when the group has arrived in the hotel?
(1) When the group has arrived in the hotel, the national guide must take an active part in the work of checking in at the hotel.
(2) While the responsibility of assigning rooms to the group members is usually undertaken by the tour escort, the national guide must keep a rooming list of the group. He should also exchange room numbers with the tour escort so that they may reach each other in case of need.
(3) When the tourists have got their room numbers, the national guide should show them the way to their rooms.
(4) If the local guide is not staying in the hotel for the night, the national guide must take full responsibility of taking care of the group.
(5) In addition, the national guide should note down the telephone number of the hotel reception and must inquire of the local guide about the way of getting in touch with him in case of emergency.
24．在旅行团抵达酒店时，全陪有哪些工作要做？
答：（1）积极主动地协助领队办理旅游团的入住手续；
（2）请领队分配住房，全陪要掌握住房分配名单，并与领队互通房号以便联系；
（3）热情引导游客进入房间；
（4）如地陪不住酒店，全陪要负起全责，照顾好旅行团；
（5）掌握酒店前台的电话号码以及与地陪联系的办法，以备必要时联系。
25. What should the national guide do in order to supervise the service quality of the local travel agencies?
(1) If the sightseeing program in a city is much the same as those in the preceding cities, the national guide must suggest that the local guide should make some changes.
(2) He must frankly give his opinions to the local guide if he has any complaint about the service of the local tour company; for example, if the meals, hotel or tour bus arranged by the local tour company do not come up to the agreed standards, if the local guide deliberately cancel an item on the sightseeing program in an attempt to add another item for extra charge before he is authorized to do so, or if shopping has taken up too much of the time for sightseeing.
(3) If his efforts of talking to the local guide have no effect, he should refer the problem directly to the local travel service leadership or report the matter to the tour organizer if necessary.
25．在监督各地服务质量方面，全陪应采取怎样的措施？
答：（1）若某地的活动安排与前几站有明显重复，全陪应建议地陪作必要的调整；
（2）若对当地接待工作有意见（如住房、餐饮、车辆达不到原协议的标准﹑地陪擅自减少取消旅游项目或收费加点以及过多安排购物等），要诚恳地向地陪提出。
（3）如仍未改善，则直接向接待社提出，必要时向组团社报告。
26．What should the national guide of a foreign tourist group do when the group is about to leave the country?
(1) When a foreign tourist group’s trip to our country is coming to an end and the group is going to leave the hotel for the airport or train station, the national guide should remind the tourists to check and make sure that they have all their belongings with them and have their travel certificates within easy reach.
(2) On the way to the airport or train station, he should earnestly ask the tourists for their comments or complaints on the tour.
(3) When the bus is arriving at the airport or train station, he should make a farewell speech to give thanks to the tourists for their cooperation and understanding and express his expectation for their return.
26. 在入境团即将离境时,全陪要做好哪些工作？
答：（1）当旅行结束时，全陪要提醒游客带好自己的物品和证件；
（2）征求游客对整个接待工作的意见和建议；
（3）致欢送辞，对客人给予的合作表示感谢并欢迎再次光临。
27. Try to make a farewell speech to the tourists in the name of a national guide. The following points should be included in the speech:
(1) Reviewing the trip of the group and giving your thanks to the tourists for their cooperation.
(2) Expressing your friendliness to the tourists and your reluctance and regret to part with them.
(3) Inviting suggestions and opinions from the tourists.
(4) Offering apologies to the tourists if things on the tour were not going smoothly or if the tourists are not satisfied with the service they have received.
(5) Expressing your good wishes to the tourists
27．试以全陪的身份对旅行团致一段欢送辞。
要求包括以下内容：
（1）回顾旅游活动，感谢大家的合作；
（2）表达友谊和惜别之情；
（3）诚恳征求游客对接待工作的意见和建议；
（4）若旅游活动中有不顺利或旅游服务有不尽如人意之处，导游人员可借此机会再次向游客赔礼道歉；
（5）表达美好的祝愿。
Reference Example:
A National Guide’s Farewell Speech (For Reference):
Ladies and Gentlemen:
Your visit to China is now coming to an end. In the last 10 days, you have climbed up on the Great Wall, which is one of the eight wonders of the world and was once said to be the only man-made object on earth man could see from the moon; you have visited the home of the Ming and Qing emperors - the Forbidden City in Beijing; you have reviewed the guards of honor of the Qin emperor in Xi’an, I mean the 6000 terracotta figures of soldiers and horses dating back over 2000 years; you have feasted your eyes on the beautiful karst scenery in Guilin, and you have just tasted the best Chinese food in Guangzhou… Anyway, you have got an idea of how China looks like. But China is a big country with a vast territory of 9.6 million square kilometers, with a population of 1.3 billion and a recorded history of nearly 5000 years. A 10-day visit to China, as a Chinese idiom goes, is just like a hurried journey of dragonflies, skimming the surface of the water looking for food. Therefore, you should come again if you want to get a better understanding of the country. I look forward to seeing you again in China in the near future.
However, I know it is time you went home and rejoined your family. On this occasion before your immediate departure, I should say I’ve got a very nice group of very nice people and it’s been my pleasure staying with you over the last 10 days. I understand that the tour may be not a satisfaction to you all and our work leaves much to be desired, so any comments or complaints from you will be much appreciated.
Friends, yours has been such a nice group that I hate to say good-bye to you and so I say “See you again!” Take care everybody and I wish you a pleasant journey home!
参考范例: 全陪告别词 (仅供参考):
女士们,先生们:
你访问中国现在即将结束。在过去10天里,你们登上了长城, 万里长城是世界八大奇迹之一,据说曾经是从月球上能看到的地球上唯一的人造物体。你们访问了明朝和清朝皇帝的家——北京紫禁城;你们检阅了秦始皇帝在西安的仪仗队,我的意思是那追溯到2000多年前的6000多秦兵马俑；那美丽的桂林喀斯特风景令你们一饱眼福；你们刚刚还在广州品尝了最好的中国菜…...。总之,我想中国是怎么一个样子你们已经有了一定的了解。但是,中国是一个大国,地域辽阔，有着960万平方公里国土,人口13亿,承载了近5000年的历史。为期10天的访问中国就像中国的成语--“蜻蜓点水”。因此, 如果你们能够再来你们将会对这个国家有更好的理解。我期待着在不久的将来在中国再次见到您。
然而,我知道这该是你们回家与家人团聚的时间了。在你们即将离开的时刻,我应该说我接待了一个很好的团和一群很好的人。这是我的荣幸和你们一起度过了过去的10天。我知道这次旅游不能令你们所有人都满意你，我们的工作还有很多不尽如人意的地方,所以你们对我们如有任何的意见或投诉，我们将会不胜感激。
朋友们,你们是这么好的一个团,我真的很不想与你们说再见,所以我只能说“再见到你!”大家保重,祝你们归途愉快!
本稿说明（本站整理，非官方内容）
导游规范服务问答共 40 题，本篇是第 20 至 27 题。知识问答三题里的导游规范题（10 分）就从这 40 题中抽取，答题时先给程序再给理由。