来源：广东省导游人员考评委员会《广东省2026年全国导游资格考试现场必读（英语）》。本文完整转载官方原文，如与官方文本有出入，以广东省导游人员考评委员会当年公告为准。
12. How can the tour guide ensure that the tourists will not get lost?
To prevent the tourists from getting lost, the tour guide must do a good job of the following:
(1) The local guide must request that the tourists should bear in mind the names of the local travel service and the hotel and the number of the tour bus, that they must not wander too far away from the group while it’s moving on, and that they must not come back to the hotel too late if they leave the group to stay behind or when they go out of the hotel by themselves.
(2) During the sightseeing tour, the local guide should often announce the itinerary of the day so as to keep the tourists informed of such things as the route of the tour, the time and place for meals, the time and place to assemble and the parking place of the tour bus.
(3) The tour guide should stay together with the tourists all the time and frequently count the number of people in the group.
(4) The local guide, the national guide and the tour escort must closely cooperate in their work. While the local guide leads the way for the group, the national guide and the tour escort should bring up the rear.
(5) The local guide’s explanatory speeches must be interesting enough to attract the tourists’ attention so that they would not wander away from the group.
12．导游人员应如何预防游客走失？
答：（1）导游人员要提醒游客：记住地接社名称、车号、酒店名称，团队行进时不要离团太远，在外逗留或自行外出时回酒店不要太晚。
（2）在参观游览过程中，经常向游客预报行程并讲清用餐时间、地点，游览线路，集合时间、地点以及停车地点。
（3）时刻与游客在一起，经常清点人数。
（4）地陪、全陪、领队密切配合；地陪在前领路，全陪、领队做好断后工作。
（5）地陪要以精彩的讲解吸引游客。
13. What should the local guide tell the tourists when the group is going to check in at the hotel?
When the group is going to check in at the hotel, the local guide should tell the tourists where they can change their money, how to find the place for entertainment and the locations of the stores, public toilets and the Chinese and Western-food restaurants and so on. In addition, he should also make the tourists acquainted with matters deserving their attention while staying in the hotel.
13．地陪在旅行团入住饭店时，应向游客交代什么？
答：地陪应向全团介绍酒店内的外币兑换处、中西餐厅、娱乐场所、商场、公共洗手间等设施的位置，并讲清入住的注意事项。
14. What should the local guide do before, during and after meals in order that meals for the group could be properly arranged?
(1) Before meals, the local guide must check such things as place, time, number of diners and per capita price for the meals and particular requests of the tourists, and try to make sure that all these have been properly arranged.
(2) When the tourists are having their meals, the local guide should go, once or twice, around the dining-room to answer questions of the tourists and to supervise the service of the restaurant.
(3) After meals, the local guide must settle the bills strictly in accordance with the fixed per capita charge and the actual number of diners.
14．地陪在团队用餐前、用餐时和用餐后要做好哪些工作？
答：（1）用餐前，地陪要提前对用餐地点、时间、人数、标准、特殊要求等逐一核实并确认；
（2）用餐时，地陪应巡视团队的用餐情况一两次，解答游客在用餐中提出的问题，并监督、检查餐厅的服务质量;
（3）用餐后，地陪要严格按实际用餐人数、标准与餐厅结账。
15. What is the right way for the local guide to deal with the recreational activity that is included or excluded in the group’s scheduled program?
(1) If the activity is included in the group’s itinerary, the local guide is duty-bound to accompany the tourists to attend it and make them acquainted with the performance.
(2) If it is not included in the group’s itinerary, for instance, if the tourists ask to watch a theatrical performance at their own expense, the local guide can help them with such things as buying admission tickets or hiring a taxi but usually he has no occasion to keep them company.
(3) When the group is staying in a large place of recreation, the local guide should advise the tourists against separating themselves from the group. He must also keep an eye on the movement of the tourists and the condition of the surroundings so as to be prepared for any contingency.
15．地陪应怎样安排好旅游团计划内和计划外的文娱活动？
答：（1）如果是计划内的文娱节目，地陪应陪同前往，并介绍情况;
（2）如果是计划外的文娱活动（如游客提出自费观看文娱演出或参加某种娱乐活动），地陪一般应予以协助，但通常不陪同前往；
（3）当游客要去大型娱乐场所活动时，地陪应提醒游客不要走散，并留意其动向和周围的环境，以防不测。
16. What should the local guide do when the group is going to leave the hotel?
(1) When the group is about to leave the hotel, the local guide must collect all the heavy bags of the tourists for consignment if they have any. And, together with the tour escort, the national guide and the luggage man, he should check the number of pieces and the packing condition of the luggage at an appointed time.
(2) Under normal conditions, he should go through the check-out formalities before 12:00 noon.
(3) Before the group leaves, he should remind the tourists to pay the hotel bills and return the keys to the reception desk in case they should forget. When the tourists are all seated in the bus, he should carefully count the number of people and remind the tourists to check and make sure that they have nothing left behind in the hotel.
16．旅行团离开当地饭店前，地陪要做好哪些工作？
答：（1）集中交运行李。如旅行团有行李须交付托运，地陪要按商定好的时间与领队、全陪、行李员一起清点行李并检查行李的包扎情况。
（2）办理退房手续。如无特殊情况，地陪应在中午12点前办理退房手续;
（3）集合登车。离开饭店前，地陪要询问游客与饭店的帐目是否结清，请游客将房间钥匙交回服务台；集合游客上车，等游客入座后，要仔细清点实到人数，提醒游客检查有无遗漏物品。
17. What should the local guide do when the sightseeing tour of the day is coming to an end and the tourists are all seated in the bus on the way back to the hotel?
(1) On this occasion, the local guide should review the sightseeing tour of the day, tell the tourists more in detail about what they have seen and answer their questions, if they have any.
(2) If the tour bus is not going the same way back to the hotel as it came out, the local guide should take occasion to acquaint the tourists with the sights passed by.
(3) Before the tourists get off the bus, the local guide should announce the program for the evening and for the next day, and tell them the time to leave and the place to meet.
(4) On arriving at the hotel, the local guide should remind the tourists to take all their belongings with them when they leave the bus.
(5) When the bus is parked, the local guide should be the first to get off the bus and stand at the door to say good-bye to the tourists while watching them getting off the bus.
17．在结束一天的游览返回饭店的途中，地陪有哪些工作要做？
答：（1）返回饭店的途中，地陪应回顾当天参观、游览的内容，必要时可补充讲解并回答游客的问询;
（2）如旅行车不从原路返回饭店，地陪应作沿途风光导游;
（3）在游客下车前，地陪要预报晚上或次日的活动日程、出发时间、集合地点等;
（4）提醒游客带好随身物品;
（5）地陪要先下车，照顾游客下车，并向他们道别。
18. What are the three “outposts” that a tourist group has to pass through before it enters a foreign country?
The three “outposts” refer to the check-posts of the three authority organs of the destination country, that is, the Customs, immigration and quarantine check-posts stationed at the city of entry to the destination country. (This means that, before the group is allowed to enter the country, it must go through all the checking and examination formalities of the Customs, immigration and quarantine authorities of the destination country.)
18．旅行团进入旅游目的地国家时，需要过哪“三关”？
答：就是要办理有关入境的三项检查手续：卫生检疫、证件查验、海关检查。
19. How long before departure time must tourist groups arrive at the airport, train-station or pier so as to ensure that they will not lose the flight, train or ship？
In order that the tourist group will not risk losing the flight, train or ship, the tour guide must manage to ensure that his group will arrive at the airport, train station or pier at an earliest possible time. Specific requirements are:
(1) If the flight is an international flight or is destined for a coastal city, the group must get to the airport 2 hours before departure time;
(2) For domestic flight, 90 minutes before departure time;
(3) For train and ship, one hour before departure time.
19．为了避免误机（车、船）事故的发生，导游送团时在时间安排上要注意什么？
答：导游团送团时，应确保团队在飞机或车、船离站前抵达机场或车站、码头，具体要求是：
（1）乘坐出境航班或去沿海城市的航班，提前2小时;
（2）乘坐国内航班提前1.5小时；
（3）乘坐火车、轮船提前1小时。
本稿说明（本站整理，非官方内容）
导游规范服务问答共 40 题，本篇是第 12 至 19 题。知识问答三题里的导游规范题（10 分）就从这 40 题中抽取，答题时先给程序再给理由。